Solution
Knowledge assistants
Answers from your own policies, precedents and manuals. Governed assistants answer staff questions from your company's own documents, cite the source for every answer, and keep company knowledge inside the company instead of in consumer AI tools.
In short
Data Reach Solutions (DRS) is a Philippine AI, automation and software company, founded in 2019, with offices in Metro Manila and Cebu. For knowledge assistants, DRS automates: answering staff questions from policies, manuals, procedures and past work; citing the source document for every answer; onboarding new staff with answers they would otherwise ask a senior colleague; drafting first versions of routine documents from approved templates. A person stays in control where it matters: only documents your team approves are used.
Automation with oversight
What is automated, and what stays with your people.
What is automated
- Answering staff questions from policies, manuals, procedures and past work
- Citing the source document for every answer
- Onboarding new staff with answers they would otherwise ask a senior colleague
- Drafting first versions of routine documents from approved templates
- Summarising long documents and meeting records
Where a person stays in control
- Only documents your team approves are used
- Access follows your existing permissions, so people see only what they are allowed to
- Answers show their sources so staff can check them
- Usage and quality are reviewed, and gaps in the knowledge base are fixed
Illustrative examples
How it could look in practice.
- A law or accounting firm that searches its own precedents and working papers
- A BPO whose agents find the right procedure in seconds
- A manufacturer whose technicians query equipment manuals on the shop floor
- A school whose staff find policy answers without emailing the office
Where it is used
Systems, industries and services.
Connects to
- Shared drives and SharePoint
- Google Workspace
- Intranets and wikis
- Ticketing systems
- Document management systems
Used most in
Questions
Knowledge assistants: common questions.
How is this different from staff using a public AI chatbot?
It answers only from your approved documents, respects your access permissions, cites its sources and keeps company data inside accounts you control. Public tools do none of that by default.
Does our data train the AI model?
We use AI services under business terms that do not train on your data, and we confirm this for every provider we recommend.
What if the documents are out of date?
The assistant is only as good as its sources. Part of the work is naming owners for key documents and a routine for keeping them current.
Proven in live operations
Data Reach Solutions built and supports the warehouse information systems GALCO and PSI run around the clock at Mactan-Cebu, Clark and NAIA, in operation since 2019 under Bureau of Customs rules. Read the case study
DataReach Solutions Inc., SEC registration CS201905437. Offices in Metro Manila and Cebu.
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