Healthcare and clinics
AI and automation for clinics, diagnostic centres and medical groups
Your front desk runs on Messenger, phone calls and a logbook, while patients expect a reply within minutes. Every missed booking, forgotten reminder and returned claim costs revenue the clinic has already earned. We automate the administration around care and leave every clinical question with your staff.
In short
Data Reach Solutions (DRS) is a Philippine AI, automation and software company, founded in 2019, with offices in Metro Manila and Cebu. For clinics, diagnostic centres and medical groups, DRS builds and runs assistants that answer routine Messenger, Viber and web inquiries and book appointments into the clinic's real calendar; automated confirmations, reminders and recall messages; digital intake and consent forms; preparation of HMO and PhilHealth claim documents; and morning reports by branch. Every clinical question and complaint is handed to staff. DRS is also developing a multi-tenant clinic management platform for medical buildings and clinic groups. Each project is designed around the Data Privacy Act and the National Privacy Commission's guidelines on AI, and starts with a privacy impact assessment.
Where time goes
Where work is lost today.
- Inquiries that arrive after hours and wait until a competitor replies first
- Confirmations and reminders sent by hand, or not at all
- Paper intake forms and consents re-typed into the patient record
- HMO and PhilHealth claims returned for missing documents
- Owners waiting for month-end to see bookings, revenue and no-shows by branch
This page is for
- Dental, dermatology and aesthetic clinics
- Diagnostic and laboratory centres
- Physical therapy, optometry and specialty practices
- Multi-branch clinic groups
- Medical buildings that serve many tenant clinics
- Small and mid-sized hospitals
Use cases
What we would look at first.
The use cases that most often return the most time in this industry. The consultation finds which of them fit your business.
Inquiry and booking assistant
Routine questions answered from an approved list, appointments booked into your real calendar, and every clinical question handed to staff.
What it is designed to change: Replies in minutes instead of hours, including after hours
- Time to value
- 4 to 8 weeks
Reminders and recall
Confirmations, reminders before each visit, and recall messages for follow-ups and periodic care, with an opt-out.
What it is designed to change: Fewer no-shows and more patients returning
- Time to value
- 4 to 6 weeks
Digital intake and consent
Intake forms and consents completed before the visit and filed to the patient record.
What it is designed to change: Shorter check-in and less paper
- Time to value
- 6 to 8 weeks
Billing, HMO and PhilHealth paperwork
Claims documents prepared and checked before submission, and payments reconciled against claims.
What it is designed to change: Fewer returned claims and faster collections
- Time to value
- 8 to 12 weeks
Multi-branch reporting
Bookings, revenue and no-shows by branch and practitioner, delivered every morning.
What it is designed to change: Yesterday's numbers in front of owners each morning
- Time to value
- 4 to 8 weeks
Multi-tenant clinic platform
Shared scheduling, front desk, records and billing for every tenant clinic in a medical building or network.
What it is designed to change: One system for the operator and a service tenants value
- Time to value
- 6 to 9 months
Illustrative example
A two-branch dental and aesthetic clinic
The clinic books 400 appointments a month at an average of PHP 3,500, and 22% of patients do not show up. Automated confirmations and reminders that bring the no-show rate down to 14% recover 32 appointments a month. The same system answers routine Messenger inquiries after hours, which the clinic had been losing to faster competitors. All figures are illustrative. We replace them with your own numbers in the consultation.
- Appointments a month
- 400
- No-show rate
- 22% down to 14%
- Appointments recovered
- 32 a month
- Revenue recovered
- About PHP 112,000 a month
Systems and rules
What we connect to, and what we build around.
Systems we connect to
- Clinic management and EMR systems
- PhilHealth-certified EMR platforms
- HMO portals and claim forms
- Facebook Messenger, Viber and SMS
- Online booking calendars
- Accounting and billing software
- Laboratory and imaging systems
We integrate with what you already use before suggesting anything new.
Regulation and deadlines
Checked 30 September 2026.
PhilHealth EMR changes
PhilHealth closed its free eKonsulta system on 1 July 2026, and clinics in the YAKAP primary care programme must use a PhilHealth-certified EMR after December 2026. We connect booking, reminders and reporting to the certified system you choose.
Philippine News AgencyHealth information is sensitive personal information
Health data falls under the Data Privacy Act, the Department of Health guidelines on health information privacy and the National Privacy Commission guidelines on AI. Every project starts with a privacy impact assessment, access controls and audit logs.
National Privacy Commission, guidelines on artificial intelligence (December 2024)
Related
Solutions and services for this industry.
Solutions
Questions
Healthcare and clinics: common questions.
Do we have to replace our clinic software?
No. Data Reach Solutions connects the assistant, reminders and reports to the clinic system you already use, through its official interface or a secure export where it offers one. Discovery confirms the connection before anything is built. Replacing a system is recommended only when the current one cannot do the job, and the proposal says so in writing.
Can you connect to our EMR or clinic management system?
Usually, yes, when the system offers an interface, an export or a supported integration. Many clinic systems do. We check what your system allows during discovery, and we never copy patient records into tools the clinic does not control.
How is patient data handled under the Data Privacy Act?
Health information is sensitive personal information under the Data Privacy Act of 2012, so it gets the strictest handling. Every project starts with a privacy impact assessment and a data processing agreement. Patient data stays in the clinic’s own accounts, access is set by role, only the minimum data reaches any AI model, and every action is logged. Clinical questions are always handed to staff.
Proven in live operations
Data Reach Solutions built and supports the warehouse information systems GALCO and PSI run around the clock at Mactan-Cebu, Clark and NAIA, in operation since 2019 under Bureau of Customs rules. Read the case study
DataReach Solutions Inc., SEC registration CS201905437. Offices in Metro Manila and Cebu.
Let’s make work work better.
Your people’s time, back.
It starts with a conversation.
Tell us about the work that slows your business down. Leave your free consultation with a written summary and a practical next step.
Book a free consultationA conversation. A clear next step. No obligation.