Solution
Inquiries and booking
Every inquiry answered, every booking confirmed, day or night. AI agents answer routine questions on Messenger, Viber, web chat and email, book into your real calendar, send reminders, and hand anything unusual to a person with the full conversation attached.
In short
Data Reach Solutions (DRS) is a Philippine AI, automation and software company, founded in 2019, with offices in Metro Manila and Cebu. For inquiries and booking, DRS automates: answering routine questions about services, schedules, locations and requirements; booking, rescheduling and cancelling appointments in your actual calendar or system; reminders and confirmations that reduce no-shows; collecting the details your team needs before a visit or call. A person stays in control where it matters: complaints, refunds and exceptions to policy always go to a person.
Automation with oversight
What is automated, and what stays with your people.
What is automated
- Answering routine questions about services, schedules, locations and requirements
- Booking, rescheduling and cancelling appointments in your actual calendar or system
- Reminders and confirmations that reduce no-shows
- Collecting the details your team needs before a visit or call
- Routing each conversation to the right branch, person or queue
Where a person stays in control
- Complaints, refunds and exceptions to policy always go to a person
- Clinical, legal and financial questions are handed over, never answered by the agent
- Your team approves the knowledge the agent answers from, and every change to it
- Every conversation is logged and can be reviewed
Illustrative examples
How it could look in practice.
- A clinic that answers after-hours messages and fills tomorrow's schedule overnight
- A property developer that qualifies site-visit requests and books them with the right agent
- A school that handles enrolment questions during peak season without adding staff
- A service centre that confirms appointments and sends reminders the day before
Where it is used
Systems, industries and services.
Connects to
- Facebook Messenger
- Viber Business
- Website chat
- Google and Microsoft calendars
- Booking and clinic systems
Used most in
Questions
Inquiries and booking: common questions.
Will customers know they are talking to an AI?
Yes. We recommend that agents say so, and that customers can reach a person at any time. Being clear about it builds trust and is consistent with the National Privacy Commission guidance on transparency.
Can the agent book into the system we already use?
In most cases, yes. We connect to common calendars and booking systems through their official interfaces. Discovery confirms the connection before anything is built.
What happens when the agent does not know the answer?
It says so and hands the conversation to your team with the details collected so far. It does not guess about your business.
Proven in live operations
Data Reach Solutions built and supports the warehouse information systems GALCO and PSI run around the clock at Mactan-Cebu, Clark and NAIA, in operation since 2019 under Bureau of Customs rules. Read the case study
DataReach Solutions Inc., SEC registration CS201905437. Offices in Metro Manila and Cebu.
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