Service
Managed Services and Support
We keep it running, and keep improving it. The systems we build stay monitored, supported and improving after go-live, with results reported to you every month.
In short
Data Reach Solutions (DRS) is a Philippine AI, automation and software company, founded in 2019, with offices in Metro Manila and Cebu. Through its Managed Services and Support service, DRS delivers: monitoring and incident response; support; continuous improvement; model and cost management; monthly reporting and governance. It is used most in logistics, cargo and warehousing; healthcare and clinics; financial services; retail and distribution. Every engagement starts with a free consultation.
The problem
What it solves.
- A system worked at launch, then slowly broke as other tools and processes changed.
- Nobody watches whether the automation is still saving time or quietly failing.
- AI usage and cloud costs are growing, and nobody knows why.
- The one person who understood the system has left.
What you get
What we deliver.
Monitoring and incident response
Uptime, workflow volumes, error rates and costs watched continuously, with agreed response times when something goes wrong.
Support
Named contacts and a ticketing channel for questions, faults and change requests.
Continuous improvement
A monthly allowance of change work and a quarterly review of new opportunities across your operation.
Model and cost management
Tracking AI usage, quality and spend, and moving to a better or less costly model when one appears, after re-running your test cases.
Monthly reporting and governance
A performance report against the measures agreed at the start, plus periodic privacy and access reviews.
How it runs
Where this practice sits in an engagement.
- 1
Consult
Free, 45 to 60 minutes
- 2
Discover
Workflow
- 3
Build
Workplace
- 4
Adopt
Workforce
- 5
Run
Main focus
Where it is used
Industries and use cases.
Questions
Managed Services and Support: common questions.
Do we have to take managed services?
No. Managed services are offered after handover, never as a condition of it. Every system is handed over with credentials, runbooks and trained staff, so your team can run it without us.
What response times do you offer?
Response times are agreed in the contract by priority. Critical issues, where a production workflow is down or producing harmful output, receive the fastest response, and enterprise clients can choose round-the-clock cover.
Can you support systems another vendor built?
Often, yes, after a review of the system, its documentation and its access. We tell you plainly if a system is not safe to support as it stands.
Proven in live operations
Data Reach Solutions built and supports the warehouse information systems GALCO and PSI run around the clock at Mactan-Cebu, Clark and NAIA, in operation since 2019 under Bureau of Customs rules. Read the case study
DataReach Solutions Inc., SEC registration CS201905437. Offices in Metro Manila and Cebu.
Let’s make work work better.
Your people’s time, back.
It starts with a conversation.
Tell us about the work that slows your business down. Leave your free consultation with a written summary and a practical next step.
Book a free consultationA conversation. A clear next step. No obligation.